Testimonials
Don't just take our word for it! For years, thousands of customers across Kent have trusted John's Carpets with their homes and businesses. Here's what some of them have to say.
5.0
Average Google rating.
Based on 100+ Google reviews
WHAT OUR CUSTOMERS SAY
Here’s what our customers across Kent have to say
Swipe to see more reviews
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Kassie
Aug 5th, 2026
Wonderful experience using John's Carpets in Willesborough. Staff are all lovely, booked me in as soon as possible, patient when I needed to wait to have my stairs rebuilt, didn't mind at all that I changed my carpet choice from the original quote, and just superb from start to finish. Paul, the carpet fitter was so lovely - worked very hard, and has done an amazing job! Will certainly use again if and when I need more carpet in my new home. Thank you so much!
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Dawn Hurd
Jul 28th, 2026
From start to finish the service we received was outstanding . The lady who came out to measure the rooms and brought samples was so lovely and friendly . The price for all the work was such amazing value for money considering the high quality of everything. The carpet fitter ,Paul and his apprentice were friendly and the work was carried out efficiently and loos amazing . The whole process of dealing with the business was so smooth from initial call, house visit and completion .All carried out when they said and in a friendly , efficient manner . Would highly recommend this company and will use again
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Andrzej Koper
May 16th, 2026
Very happy with service and carpets laid. The requirement had its nuances but the management at John’s Carpets sorted out the carpet for my Dad’s small bungalow within a week! Thank you very much and I would have no problem recommending Johns carpets they are approachable, professional and deliver quality service. Thanks again!
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Jan Donoghue
Feb 19th, 2026
I would just like to save how impressed I was of the service you gave us from start to finish. Excellent service from the moment we entered the shop to the laying of of the carpet, very polite and chatty where the fitters.
I would definitely use you again and would recommend you.
I would definitely use you again and would recommend you.
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Lucy Currie
Feb 17th, 2026
Had my living room and hallway fitted today, was a bit anxious as my autistic daughter was home being half term and she’s not good with change but the guys were incredible!! So kind to her and explaining what they were doing. Obviously I know that isn’t their job but they went above and beyond to make sure she was comfortable. Beautiful carpet and very impressed! Thanks guys!
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Billy Hines
Jan 10th, 2026
This is the second time I have used Johns Carpets and again extremely happy with the service, quality of carpet and fitting. I had to get a rental property complety recarpetted and vinyl put in the kitchen and bathrooms. Great advice was given and a Im very happy with the result. Thank you
FEATURED REVIEW
"I couldn't be happier with the whole experience"
“Highly recommend John's Carpets Ashford! I recently had my old carpets replaced with new flooring by John's Carpets Ashford and I couldn't be happier with the whole experience. From the very beginning, the communication was excellent — everything was clear, prompt, and professional. The representative came directly to my home with a range of carpet samples, which made it so much easier to choose the perfect colour, texture, and type of flooring for my space.
The actual replacement of the old carpets was carried out quickly and very professionally. The team worked efficiently, cleanly, and with great attention to detail. On top of that, the price was very reasonable and competitive compared to other quotes I received. The staff were friendly, helpful, and genuinely nice people. Everything was handled to a very high standard — from the initial consultation and advice, through to the installation and final result.
If you're looking for a reliable, professional carpet and flooring company in Ashford and the surrounding areas, John's Carpets Ashford is an excellent choice. I would definitely recommend them!”
Verified Google Review · Local Guide
RETURNING CUSTOMERS
Customers who keep coming back
Many of our customers have been using John's Carpets for years. We don't take that for granted. It's the thing we're most proud of.
READY TO BECOME OUR NEXT HAPPY CUSTOMER?
Get a Free, No-Obligation Quote
We’ll come to you, bring the samples and measure up. We can usually provide your full quote during the visit, with larger or more technical jobs quoted later that day or by the following day.